When we talked about interviewing, I used to show a Pew Center for Civic Journalism videotape on conducting better interviews. It’s titled “Interviewing: New Questions, Better Stories.” Now you can find it online on Vimeo at http://vimeo.com/12563988.
This video demonstrates how you can develop more complete and accurate stories by asking better questions and by listening for patterns of thought, instead of just listening for good quotes. And it suggests one general type of question that you can use to improve almost any interview.
Frankly, I wish someone had taught me this stuff back when I was working as a reporter. Check it out.